Embark on a transformative career with Safran Passenger Innovations in Laramie, Wyoming, where we are forging an unparalleled in-flight entertainment ecosystem. As a visionary senior developer or architect, you will be instrumental in evolving our platform that promises a seamless and engaging digital experience for air travelers. With SPI, you'll leverage modern technology to integrate the comforts of ground-based connectivity into the realm of aviation, creating an airborne digital oasis.

We offer a work environment that prizes innovation and a balanced approach to life's demands, characterized by a flexible hybrid work schedule and extended weekends. Our team in Laramie is not just building software; we're crafting experiences that allow passengers to enjoy connectivity and entertainment as they soar through the skies. Join us to elevate the journey of air travel and to elevate your career to its highest potential.

The Senior DevOps Engineer can expect to work with complex software applications on a variety of networked, embedded platforms. They will have the opportunity to work on a broad range of software products globally. This role serves as the focal point for the success of our enterprise class SaaS service offerings across the company. The Senior DevOps Engineer ensures continuity of the company’s SaaS Services to prevent any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year. This role increases overall confidence in the services that are being delivered and ensures proper communication to the company’s customers during any disruption of normal operations. The primary objective of this role is to oversee and ensure critical applications and services provided are available and working as expected for customers, while the secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration. The Senior DevOps Engineer will have experience with various version control systems, build tools and cloud automation tools. This individual will work closely with product development and content delivery teams. This role offers an exciting opportunity to work on complex issues where analysis of data requires an in-depth evaluation across multiple technology domains.

Duties and Responsibilities:

• Investigate and resolve customer complaints and inquiries
• Work per escalation, notification and incident practices to meet or exceed SLA’s
• Build and maintain tools for builds, deployment, monitoring, and engineering
• Automate and streamline our operations and processes
• Troubleshoot and resolve issues in our dev, test, and production environments
• Engage and participate in Scrum software development, including planning, retrospectives, continuous improvement
• Work in a highly collaborative team environment
• Identify ways to improve things and to make them more reliable and champion them through to completion
• Perform other job-related duties as assigned